Privacy Policy

FlyAgentNow, operated by M/S SHIPUP ("we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Contact details you provide, such as your name, phone number, and email address.
• Booking-related information, such as your PNR/booking reference, travel dates, and passenger names, when you ask us to assist with a reservation.
• Call data, including call recordings or call logs, for quality assurance and training purposes.
• Website usage data, such as pages visited and general location, collected through standard analytics tools.

2. How We Use Your Information

• To provide the travel assistance services you request, including communicating with airlines or third-party booking providers on your behalf.
• To process payments for service fees and bookings.
• To follow up with you regarding an existing request or booking.
• To improve our website and services.

3. Sharing Your Information

We share booking-related information with airlines and third-party travel providers as necessary to complete the service you've requested. We do not sell your personal information to unrelated third parties for marketing purposes.

4. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, and resolve disputes, after which it is deleted or anonymized.

5. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond within a reasonable time.

6. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy periodically. The "last updated" date at the top of this page reflects the most recent revision.